NexaFlow Refund Policy
Effective: 13 August 2026
The free 7-day trial requires no payment, so no refund is necessary when a trial ends.
When a refund may be provided
- A duplicate or incorrect NexaFlow charge is confirmed.
- Payment was received but paid access was not activated within a reasonable time.
- The paid core service is materially unavailable and Wilsons Technologies CC cannot provide a reasonable remedy.
- A refund is otherwise required by applicable South African law.
Change-of-mind and used periods
A request will be assessed fairly according to service usage, the billing period, the reason for the request and applicable law. The policy does not remove any non-excludable consumer right.
Requesting a refund
Email nwwwilson@gmail.com with the business name, account email, transaction reference, amount, payment date and reason. Requests should be submitted promptly, preferably within seven days of the charge. Approved refunds are returned through the available original-payment process; bank and payment-network processing times may apply.